Innotion's TotalCare support packages are the only IT department your company
will ever need! We have taken every service that a Fortune 500 IT
department has and packaged them all together into a monthly service plan that
any small business can afford. All TotalCare support packages address the four most important areas of the IT arena; Support, Contingency/Disaster Recovery, Alignment, Scalability.
Support
First and foremost Innotion Commercial Services will put a plan into place that
makes sure your network is stable, secure and delivers the necessary performance
for you to run your business. Our first step is to implement our propriety Express
Stabilization (r). This starts with a complete sweep of your network for all active devices including:
Desktops/Workstations/Laptops
Servers
Printers & Multi-function devices
Wireless Devices
Switches, Firewalls and Routers
After the scan is complete one of our technicians wills go through the findings
and then apply all necessary patches, service packs, upgrades and security fixes
that need to be applied. Once that is complete Innotion will work with you
to develop an automated process that will ensure all of your devices stay up to
date and protected from virus, spy ware and other malware. In addition
Innotion will regularly audit all of these systems to ensure that the system is
running without error to ensure continued operation.
You will also get access to Innotion's
Solutions Desk online management
system. This web portal will allow you to submit, track and review all trouble
tickets that have ever been created. In addition you will be able to chat
directly with one of our technicians if you have any specific questions directly
from our website
Disaster Recovery/Contingency Planning
What would happen if you woke up tomorrow morning and your office was flooded, or there was a fire, or vandals had come in and ransacked the place. What if there was a
total loss of everything in the office, where would you start to rebuild? How would you continue to deliver services to your clients?
COULD you deliver services
to your clients? And what if you can't afford to go down? These are the questions that Innotion Commercial Services starts out with when we begin our assessment and you
will sleep much better once the answers are laid out and the plan is in place. Everyone knows that backups are very important, the need for them is often times not
terribly urgent, until its too late.
Backing up your information is less expensive and less intrusive than you may think. Most people incorrectly assume that they must backup absolutely every piece of data that
they have in their network. Innotion Commercial Services will work with you to identify the key information that you cannot live without and put together the necessary plan to
make sure that that data is safeguarded. And data backup doesn't necessarily mean having to juggle magnetic tapes, trying to remember what is backed up where, and which tape
is the most recent. For most of our clients we can simply create a backup job that silently moves data around your network to a secondary location or even to our secure datacenter
so that it can be quickly be recovered in the case of a total disaster.
Alignment Once your network is stabilized its time to align your technology investments with your business needs. All too often companies do not implement the tools they need to
make them selves more efficient, more flexible and more reactive to the market. This is caused by a long list of different things including budget concerns,
lack of user training, insufficient network infrastructure, or even a lack of understanding between IT and management. However whatever the reason in
today's dynamic,
fast based business environment you need to do everything you can to differentiate your firm from
the competition and Innotion Commercial Service's expert staff is
prepared to work with you to make that happen. Innotion Commercial Services understands that business needs should drive technology decisions, not the other way around.
Scalability
Your business is humming along, the network is doing exactly what you need, people are getting things done quicker and overall customer satisfaction is at its peak.
Now what happens when you wake up tomorrow and your client base has doubled? No worries because Innotion Commercial Services knows just how to handle the situation.
Our trained technology professionals can show you how to grow your network and have services evolve, many times without any noticeable change to your users.
Innotion has many different TotalCare support packages available, and there is more than likely one that fits exactly what you need, so take a few more minutes to
look at the individual packages, or click here to contact an Innotion Commercial Services representative for more information or for a solution specific to your needs.
TotalCare Remote
TotalCare Silver
TotalCare Gold
TotalCare Platinum
TotalCare Platinum Plus
TotalCare Enterprise